Refund policy

Return & Refund Policy

Last Updated: July 10, 2026

At Brayza Shop, customer satisfaction is our top priority.

Eligibility for Returns and Refunds

You may request a refund or replacement if:

• The product arrived damaged.

• The product arrived defective.

• You received the wrong item.

• The order was not delivered within a reasonable timeframe.

Non-Eligible Products and Situations

Returns and refunds will not be accepted in the following cases:

• Change of mind after the purchase has been completed.

• Incorrect selection of product variant, size, or color by the customer.

• Normal wear and tear resulting from regular use.

• Damage caused by misuse, improper handling, or neglect of the product.

• Orders marked as delivered by the shipping carrier.

Refund Request Process

To request a return or refund, please contact us within 30 days of receiving your order and provide the following:

• Your order number.

• Clear photos or videos showing the damage, defect, or issue with the product.

• A detailed description of the problem.

Brayza Shop reserves the right to approve or deny any return, replacement, or refund request based on the evidence provided.